Frequently Asked Questions
Everything you need to know about our gothic fashion and specialty apparel.
What is the typical shipping time for orders?
Standard shipping usually takes 5-7 business days within the continental US. International shipping times vary by location but typically arrive within 14-21 days.
How do I determine the correct size for my garment?
We provide a detailed size guide on every product page. Since our aesthetic fits range from slim to oversized, we recommend measuring a similar item you own and comparing it to our chart.
What is your return policy for apparel?
We accept returns within 30 days of delivery, provided the items are unworn, unwashed, and still have the original tags attached. Please note that limited edition drops may have specific return restrictions.
Are your materials ethically sourced?
Yes, we prioritize high-quality, sustainable fabrics and work exclusively with manufacturers who adhere to fair labor practices and ethical production standards.
Can I track my order once it has been placed?
Absolutely. Once your order is processed, you will receive an email confirmation with a tracking number and a link to monitor your package's journey.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.